Terms & Conditions
These terms and conditions apply to all purchases made through the Emma & Ethan Ottawa webshop.
If you have any questions, you can contact us at info@emmaethanottawa.com.
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Application
By placing an order, you accept these terms and conditions.
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Product Information
We do our best to describe our products accurately and provide up‑to‑date information. However, typing errors or inaccuracies may occur.
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Ordering and Payment
Orders are processed once full payment has been received.
Available payment methods may vary depending on the customer’s country.
It is the customer’s responsibility to check which payment methods are available in their region.
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Processing and Delivery
Processing time: 1–3 business days
Delivery time: 8/9 business days (depending on destination)
All shipments are sent directly from our supplier in China.
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Returns and Cancellations
Please refer to our separate return policy for all applicable conditions.
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Liability
We are not responsible for loss or damage during shipping if tracking shows that the package has been delivered to the address provided by the customer.
Always double‑check your address details carefully.
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Order Cancellation
Customers may cancel their order within 1 hour of placing it, provided the order has not yet been processed or shipped. After this period, the order can no longer be cancelled and will instead fall under our standard return policy.
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Copyright
All content on our website (texts, images, logos, etc.) belongs to Emma & Ethan Ottawa and may not be used without written permission.
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Complaints
Complaints can be submitted in writing to info@emmaethanottawa.com.
We aim to respond within 1/2 business days.
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Governing Law
These terms and conditions are governed by Canadian law.